Columbia University's dedicated Direct Travel agents are available Monday through Friday from 8:00 AM until 7:30 PM Eastern (excluding University holidays) by calling from outside the United States at +1-646-494-7335.
Please have your Columbia Employee ID number available when contacting a Direct Travel agent.
After-Hours Emergency Service
Direct Travel provides travel assistance 24 hours a day, seven days a week, 365 days a year.
Calls received outside regular business hours, including weekends and holidays, are routed to Direct Travel's Emergency Service Center. A $25 after-hours service fee applies to each call.
For emergency assistance from Crisis24 while abroad, if you become seriously ill, have your passport or wallet lost or stolen, need to speak with a mental health professional, or require any other assistance, please call the Crisis24 assistance center at +1-208-758-8809.