Air Travel

Find the requirements and restrictions when booking air travel.

    Columbia Travelers can make domestic and international flight reservations in a variety of ways, including:

    Negotiated discounts will be applied to tickets booked via Concur Travel and when booking via a Travel Counselor at WTI.

    All preferred airlines will be displayed on Concur Travel as “Preferred Airline for Columbia University.”

    Air travel booked through World Travel using the Columbia Air/Rail Central Pay method will be paid by the University.

    All travel booked through World Travel will be automatically registered with International SOS (ISOS), Columbia University’s 24/7 emergency assistance provider.  International SOS also partners with Aetna to provide health insurance for Columbia affiliates on official international Columbia-related Travel.

    All air or rail travel booked on Concur Travel or through World Travel using the Central Pay method will include Travel Accident Insurance provided by third-party providers of Bank of America.  Policy inclusions and exclusions can be found on the Description of Coverage provided for Bank of America.

    The following are the University's preferred airlines:

    • Delta Airlines and its partner airlines which include:
    • KLM
    • Air France
    • Alitalia
    • Virgin Atlantic
    • United Airlines and its partner airlines which include:
    • Air Canada
    • Austrian
    • Brussels Airlines
    • Lufthansa
    • Eurowings
    • Swiss
    • All Nippon Airways
    • American Airlines and its partner airlines which include:
    • British Airways
    • Iberia
    • Finnair
    • Japan Airlines

    Some of the benefits of our partnerships with some preferred airlines when tickets are booked via Concur Travel or over the phone with a World Travel, Inc. (WTI) Counselor include:

    • Fare discounts on most fare levels
    • Name Change offering for name changes on wholly unused nonrefundable tickets for a fee
    • Access to Preferred Seats, i.e. aisle, exit row or window near the front of the plane at no extra cost
    • Priority Boarding for SkyMiles® Members for early boarding

    Travelers are advised to book international travel through WTI’s Travel Counselors to ensure that visa and entry requirements are followed.

    All Columbia University affiliates traveling internationally on Columbia Travel have health insurance for emergent illness and injury while abroad. This insurance is provided at no cost to the traveler via Aetna International and services and coordination of benefits are initiated by contacting International SOS (ISOS).

    Detailed information on Visa and entry requirements may be found on the VisaHQ for World Travel, Inc. site.

    Please note that Cuba, Iran, North Korea, Syria, Venezuela, and the Crimea region of Ukraine are subject to comprehensive U.S. government sanctions.

    Travel to, and activities within, Cuba, Iran, North Korea, Syria, Venezuela, or the Crimea region of Ukraine, including research and educational activities, may be prohibited without prior U.S. government authorization.

    It is important to consult with Columbia administrators if you plan to travel to Cuba, Iran, North Korea, Syria, Venezuela, or the Crimea region of Ukraine to confirm that the planned activities are authorized by U.S. regulations.

    For research-related travel, please contact the Office of Research Compliance & Training at [email protected]. For non-research related travel, please contact Global Travel.

    Anyone planning to travel internationally using a Federally sponsored funds is responsible for knowing and adhering to the Fly America Act. Visit Travel on Sponsored Funds for more information and resources.

    Unused non-refundable tickets that have been booked either via Concur Travel or via a World Travel, Inc. (WTI) counselor over the phone, will be displayed to the traveler in Concur Travel and available for reuse. Please contact WTI for assistance when using non-refundable ticket funds towards the purchase of a new flight itinerary. 

    Please note: In order to reuse non-refundable ticket funds, flight reservations must be canceled prior to the flight's scheduled departure in order to avoid the forfeiture of the full ticket value.

    Still have questions?

    Routine travel questions may be emailed to World Travel, Inc.

    For all other questions, visit our Finance Service Center.